Sacramento Property Managers : Firms Need to Communicate!
Do you know what one of the most common complaints among investors is regarding their Sacramento property managers? Firms don't make it a point to communicate with them about what's going on with their rental properties. While the point of hiring Sacramento property management is so that investors don't have to deal with it on a daily basis, this does not mean that they don't want an update from time to time about it.
On the flip side, the majority of people know about the busy lives of Sacramento property rental management professionals, which is why companies tend to be a little more lenient with their employees when it comes to communicating with their clients. However, it shouldn't get to the point where the client has to call his manager to hear what's going on with his rental properties. Sacramento property rental management professionals have a duty to keep their clients "in-the-know". Below are a few ways to do this.
- Schedule Them In.Yes, as a provider of professional Sacramento property management you are busy but this is a necessary step if you want to grow your business. Therefore, clear fifteen minutes out of your day at least twice a week to phone (or email) your client and let them know what's going on with their rentals. If there isn't anything going on, call and ask them if they have any questions for you regarding their Sacramento rental. Rental property management like this is hard to find which will make you stand out from the rest and your clients will like you all the more for it!
- Contact Them When There Is a Problem. The majority of investors want to hear the instant there is a problem with one of their properties from their Sacramento property rental management team. Firms with high client-retention rates understand this and include investors in on the decision making process when something has to be fixed with a rental property. It may be a maintenance issue (usually investors are only called if it's major) or a tenant in arrears. The point is the investor is included.
- Give Them Options. Finally, when there is a situation that needs to be dealt with and you have an idea of what the best possible solutions are, contact your client and explain the situation. Then give him the best options (try to keep it down to 2-3 options) and let him choose which option he feels is best.