Dear Bruce, Wow-great job on finding me such wonderful tenants. You and Anna had my immediate trust and respect. Thank you for your advice, wisdom, diligence, professionalism and for making me feel secure in my decisions! Anna was outstanding. That girl is good; top notch! It was such a pleasure working with you both! Thanks again. Alan D.
We've happened to rent two places with reps from M&M as our property managers, both were very sweet and extremely helpful. Anna Matarrazo Orr in particular was really great. Anna was understanding and super responsive to us on a person-to-person level. It was always clear that our living in one of her units was more than just a business deal, and that she's in the business because she enjoys helping people find a good place to live. Anna was flexible on move-in date, made sure all repairs happened in a timely manner (everything from upgrading window screens to installing a new thermostat for the heater), and it was always easy to get ahold of her no matter the time of day. We've since had to move from the area and hope we'll find another property manager who's as good to us as Anna was.
I've happily used your services for the last three years. Anna was my property manager. I ended up selling my units and no longer need your service but I wanted to send a personal email to praise the work that Anna did while managing my properties. She was a fantastic property manager, easy to work with, great at coordinating repairs, and easy to get a hold of. I would be remiss if I didn't pass on this information to her employer,.
Thanks for the great service, Clayton
I've been extremely thankful to have Cathy as the manager of my property in Carmichael, and I just want to share with you how impressed I've been with the service she's provided me.
In July 2002, I looked in the Yellow Pages for a property managing outfit, and I was luck to find "M&M Property Services and Management." I called and was referred to Cathy. From that day on, she has provided excellent service. I was very nervous about renting my house, and Cathy took the time to come to the house. Her manner and honesty took away my fears.
Within a couple of weeks, she had my house rented to a very good renter. She communicated with me on a regular basis and left me with the security I needed to take the risk as a landlord. She helped me make decisions on how to get the house ready to rent, and she informed me of the protocol at being a landlord. Whenever there was a problem with a fence, a fallen tree, plumbing, etc., Cathy got to me immediately and always followed-through appropriately. - Judy
Dear Bruce Mills,
Thank you for continuing to publish "Landlords Newsletter". I find the articles both interesting and informative. The ads for contractors and services provides a good directory for readers to utilize when looking for either. "Keep-Up-The-Good-Work!" I appreciate you and your gift that benefits all who receive it.
I also want to take this opportunity to tell you how much I have enjoyed working with you over the past several years. It has always been a pleasure to hear your happy voice over the phone. I have really appreciated all the help and advice you have given; owning real estate so many miles away from where I have lived has been so much easier knowing you were there.
Here's wishing you all the best in the coming years. If I can ever be of assistance to you in any way, please let me know..... - Jim
We are very happy with the service provided by M&M. Penny has been very helpful and has responded to any questions or problems we have had quickly and effectively. Keep up the excellent work! - Randy
Renee has been very helpful and deals well with our property that had lots of complications. Thank you Renee for all your help and assistance. - Ron
Jan has taken care of my property for 30 years - Great Job. - Barbara
"Absolutely 5 star rating! I'm most impressed with your professionalism and promptness!!
When problems happen, I know that you will handle them in a timely fashion with knowledge based solutions. I totally trust all aspects of your management!!: - Barb
We want to thank you for everything you did for us in seeing us through the process of getting our dream home. We appreciate you and we hold you in the highest regard.
You are the consummate professional with all hat this implies. You are very thorough in your services as our realtor. You always go the extra mile in facilitating a positive outcome and in giving us sound and wise advice. Your vast experience was apparent because you knew all the possible problems and steered us clear of them. Your service was very timely, evidenced by a very short escrow period. The short escrow was possible because of your exceptional organization of the whole process. You know what it takes and how to get it done from start to finish. All the people you put us in contact with were both professional and conscientious. Frankly Bruce, you put in so many hours for us, we don't know how you made any money.
Most of all, we marvel at your character, integrity and the high moral standards you always follow. In today's world it is difficult to find someone you can trust. However, you are honest, discreet and trustworthy. You are the prefect example of professional fidelity. This is important to us because we were making the single most significant purchase of our new life together, and at our age, we could not afford to make a mistake and then recover from it later. Thanks to you, we don't have to worry about that. We can't express how thankful we are that you were there for us, and we realize how rare and special you are. We understand how fortunate we are that you handled our purchase and how anyone else would have presented us with much more risk and challenges.
We are very happy in our new home. We owe this to you, Bruce. Thank you from the bottom of our hearts."
- Nancy & Chuck
Good morning Bruce, I enjoyed your Property Management class on Tuesday in Sacramento. You provided lots of good and useful information for us. I will appreciate periodically receiving your information on rental trends in the Sacramento area.
-Thank you, Lou
Jim, you're the best! You excel at resolving any conflicts or issues that come up, with your great skill in communication and diplomacy, and with your experience. We are extremely confident that our property and tenants are being taken care of.