I am Bruce Mills, owner of M&M Property Management Company (recently ranked #1 Residential Property Management Company in the Sacramento Region) and we are immensely proud of this accomplishment! We know you are reviewing the different Property Management Companies, and yes, we all say the same things—because we all “do” the same things (“rent your property fast,” “complete fix and repairs quickly,” “collect rental payments on time,” and so on….). EXCEPT, M&M provides a Single Point of Contact (SPOC) and, as a result, we execute our responsibilities better because of our approach.
As you do your research, we encourage you to ask questions that are recommended by the California Department of Real Estate. Here are a couple their questions (and our responses).
1. Verify the property manager’s license with the Department of Real Estate (available online), which must be valid and active to collect rent and manage your property. M&M Corporate DRE # is 01100901, and all M&M Property Managers have current and active DRE Licenses.
2. Which professional affiliations or certificates do the firms and their property managers do they have with property management organizations. M&M belongs to Sacramento Association of Realtors (SAR), California Association of Realtors (CAR), National Association of Realtors (NAR), California Apartment Association (CAA), and Better Business Bureau (BBB)—which gives us an “A” rating.
3. Ask how many properties are being managed and by how many property managers. Make sure the answer is reasonable. M&M Property Management currently manages 1,800 plus properties, which equals about 2,200 plus doors. Additionally, Sacramento Business Journal ranked M&M as #1 in the Sacramento Valley area in the category of single-family homes, duplexes and small units. We have 23 property managers who manage approximately 100 doors each. Each manager is your Single Point of Contact (SPOC)- with a strong accounting team to back them up. Your SPOC handles questions from tenants/owners and does the showing, move-ins, move-outs, deposit itemizations and returns, repair requests etc. M&M does not have a maintenance department which eliminates the possibility of a “conflict of interest” with owners thinking we might be doing unnecessary work. (and we only work with qualified vendors!)
4. Obtain information on how tenants are screened, which should include employment, prior rental, and eviction’s history. At M&M we have labeled these especially important 3 items the “TENANT TRIFECTA.” Tenant-Guarantors (TG) does our verifications, current and past rental history, verifying the income with the pay stubs we receive from the prospective tenant and their employers. TG even vets the tenant‘s current landlord to verify they are the real landlords and not a straw person.
By far the best property management professional I have met yet. Darren Babby has consistently went above and beyond his job title working with me in many ways. Always available and willing to help solve problems that inevitably arise, he has become a great resource to turn to. I can’t say enough great things about Darren and the company that cares enough to employ people of such high character.
I rented a place just recently from M&M. Dealt with Darren the entire time and he was awesome! Renting a home from him was unbelievable easy. He responded every-time i had any questions and pushed to get things fixed around the house from the homeowner. I remember sending him a text 1 night around 9pm and 10 seconds later he called to help out. He was awesome and a really good
My property manager, Teri Chikami, is always very responsive when I have an issue at my home. I had a light go out yesterday and couldn’t buy a replacement bulb as the bulb was integral to the fixture. I reported this to Teri via email at 4:30 pm and got a call from an electrician within 15 minutes!
The next day the electrician came out and replaced the fixture. Every time I have made a request for an issue Teri is instantly on it and things get resolved promptly. I am very pleased with the response time to issues at my residence!
My family and I are entering our third year using M&M properties to manage our rental properties here in Rancho Cordova and we could not be happier with their services! Our agent, Teri Chikami, is wonderful! She does a great job of being a fair and neutral advocate for our tenants all while protecting our interests as property owners. Teri advertises our properties to potential renters, handles all of the showings and only brings us qualified applicants.
I am not usually a fan of property management companies but Jim Hall with M & M was very professional and responsive over the last 5 years as a tenant in one of his properties… Thanks Jim.
Very professional and responsive.
I have rented from several Property Management Companies and can honestly say, M&M is one of the best. Our property manager responded to all communication, made necessary repairs when needed, and did not gouge us on security deposit when we moved out. The home was in good condition upon our move in, the home was clean, paint looked good, no pre-existing conditions. M&M really cares about their tenants and our 3-year stay at this property was pleasant. If you’re looking to move, I would recommend contacting M&M Property Management.
Responsive and accommodating.
I rented my very first place with Wes at M&M. He always got back to me when I called about a concern. I had an ongoing plumbing issue (shower wouldn’t work, just the bath) that required a few different appointments and they were able to go in the condo while I was at work and make the repairs. Considering I was working full time it made things very easy for me. I always paid my rent on time and never had any problems. I would have never moved if it wasn’t because the owner decided he didn’t want to use the property as a rental anymore. I would recommend renting from these people.
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