I am Bruce Mills, owner of M&M Property Management Company (recently ranked #1 Residential Property Management Company in the Sacramento Region) and we are immensely proud of this accomplishment! We know you are reviewing the different Property Management Companies, and yes, we all say the same things—because we all “do” the same things (“rent your property fast,” “complete fix and repairs quickly,” “collect rental payments on time,” and so on….). EXCEPT, M&M provides a Single Point of Contact (SPOC) and, as a result, we execute our responsibilities better because of our approach.
As you do your research, we encourage you to ask questions that are recommended by the California Department of Real Estate. Here are a couple their questions (and our responses).
1. Verify the property manager’s license with the Department of Real Estate (available online), which must be valid and active to collect rent and manage your property. M&M Corporate DRE # is 01100901, and all M&M Property Managers have current and active DRE Licenses.
2. Which professional affiliations or certificates do the firms and their property managers do they have with property management organizations. M&M belongs to Sacramento Association of Realtors (SAR), California Association of Realtors (CAR), National Association of Realtors (NAR), California Apartment Association (CAA), and Better Business Bureau (BBB)—which gives us an “A” rating.
3. Ask how many properties are being managed and by how many property managers. Make sure the answer is reasonable. M&M Property Management currently manages 1,800 plus properties, which equals about 2,200 plus doors. Additionally, Sacramento Business Journal ranked M&M as #1 in the Sacramento Valley area in the category of single-family homes, duplexes and small units. We have 23 property managers who manage approximately 100 doors each. Each manager is your Single Point of Contact (SPOC)- with a strong accounting team to back them up. Your SPOC handles questions from tenants/owners and does the showing, move-ins, move-outs, deposit itemizations and returns, repair requests etc. M&M does not have a maintenance department which eliminates the possibility of a “conflict of interest” with owners thinking we might be doing unnecessary work. (and we only work with qualified vendors!)
4. Obtain information on how tenants are screened, which should include employment, prior rental, and eviction’s history. At M&M we have labeled these especially important 3 items the “TENANT TRIFECTA.” Tenant-Guarantors (TG) does our verifications, current and past rental history, verifying the income with the pay stubs we receive from the prospective tenant and their employers. TG even vets the tenant‘s current landlord to verify they are the real landlords and not a straw person.
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